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Cookies policy

I. Identity and address of the responsible party.
Comercializadora Delicias del Sureste S.A. de C.V. (hereinafter Grupo RosaNegra), with address at Boulevard Kukulcan km 14+976 Zona Hotelera Cancun Quintana Roo, c.p.77500, contact email and telephone +52 9982353845, is the company in charge and responsible for the use and protection of your personal data in accordance with the Federal Law of Protection of Personal Data in Possession of Individuals, hereinafter the Law, its regulations and other applicable provisions.

II. Personal data collected and subjected to treatment.
Your data will be collected and processed under the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility, in accordance with the provisions of the Law.

For the development of the purposes described in this Privacy Notice, we collect or may collect personal data, commercial information, billing, as well as patrimonial and / or financial, such as:

Identification data, such as Full Name (official identification with photograph), place and Date of Birth, Age, Sex, Photograph, Fixed or Mobile Phone Number (particular), Fax (particular), Address (particular and fiscal), the image of the Holder when entering the facilities of the restaurants of Grupo RosaNegra through the video surveillance and security cameras), email, marital status, Federal Taxpayers Registry (RFC), Unique Population Registry Code (CURP).

Work Data, such as Occupation or professional activity, Work Telephone Number, Work Email, Work Fax.

Invoicing data, bank reference, fiscal address, RFC.

In Grupo RosaNegra we do not collect or request sensitive personal data, understanding as such, those personal data that affect the most intimate sphere of its owner, or whose improper use could give rise to discrimination or entail a serious risk to the owner. In particular, are considered sensitive those that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical and moral beliefs, union membership, political opinions, sexual preference.

III. Purposes of Data Processing.
For the purposes outlined in this Notice, we may collect your personal data in different ways: when you provide it to us directly; when you visit our website or use our online services, and when we obtain information through other sources that are permitted by law.

Primary Purposes.
The Personal Data we collect from the owner will be used for the purposes set forth below, which are necessary for the provision of the services, activities and products offered by Grupo RosaNegra in each of its restaurants, (hereinafter the "Services").

To inform the applicant about the services provided by the Responsible, including modalities and prices. To contract the services offered by Grupo RosaNegra, as well as, if applicable, to grant promotions and/or discounts. To collect and bill for our Services.

To evaluate the quality of our Services. Attending opinions, complaints and/or suggestions. Contact you via telephone, email, regular mail and any other means in relation to the services, informative and promotional purposes of Grupo RosaNegra.

Your data will be used for the identification, operation, administration, analysis, offering and promotion of services. They can also be used for financial and credit purposes, to comply with the obligations contracted with and by you. Your personal information may also be used to protect our rights or proprietary information, as well as for our users and, if required, to comply with a legal requirement.

Secondary purposes.
In addition, we will use your personal information for secondary purposes, which allow and facilitate us to provide you with a better service, being these: to notify you about new services or products that are related to those already contracted or acquired, that is, for marketing, advertising or commercial prospecting purposes.

As well as to elaborate studies and programs that are necessary to determine consumption habits; to carry out periodic evaluations of our services in order to improve their quality; as well as to fulfill the obligations derived from such relationship and other compatible or analogous purposes.

For sending invitations to our events, gastronomic news, advertising, gifts, promotions and / or advertisements. Filling out customer satisfaction surveys. Statistical purposes and internal analysis.

In case you do not want your data to be processed for these additional purposes, you may revoke your consent to the processing of your data, in relation to the additional purposes indicated through the mechanisms provided in this Privacy Notice and in accordance with current legislation. The refusal to use your Personal Data for these secondary purposes may not be a reason for us to deny you the products and services you request or contract with us.

If you do not express your refusal to treat your Personal Data for secondary purposes, we will understand that you have given us your consent.

IV. Transfers of Personal Data.
Your Personal Data may be transferred and processed by persons other than the Controller and/or shared with business partners, suppliers, to confirm your payments, as well as for marketing purposes.

The temporality of the handling of the holder's personal data will depend on the relationship with Grupo RosaNegra, as well as the obligations required by the current legislation, the competent authorities and internal policies of Grupo RosaNegra.

V. Exercise of ARCO Rights.
In accordance with the provisions of the Law, you may at any time exercise your rights of Access, Rectification, Cancellation and Opposition (ARCO) through the procedures detailed below

a) Right to cancel your consent for data processing.

As owner of your personal data, you have the right to cancel the consent granted for the processing of your data, in order to stop making use of the same, also, you can cancel your consent to receive offers and promotion of goods, products and services. In order to do this you must send your request to the following email

Your request must contain the following information:

  1. Name of the owner of the personal data.
  2. Address or any other means of contact.
  3. Documents proving your identity or, if applicable, legal representation.
  4. Clear and precise manifestation regarding the ARCO right you wish to exercise and regarding the data you wish to apply it; as well as the documents or elements that allow the location of the personal data.

The term to attend your request will not be longer than twenty working days from the reception of your request, if the request is accepted, it will be effective within fifteen working days from the date on which Grupo RosaNegra communicates the response.

In case the information provided in your request is flawed or insufficient, or if the necessary documents to prove your identity or the corresponding legal representation are not attached, Grupo RosaNegra, will require the correction of the deficiencies in order to process it, within five working days of receiving your request. In these cases, you will have ten business days to respond to the requirement of correction, counted from the day following the receipt of this request. The corresponding request shall be deemed not to have been submitted if you do not respond within such term.

b) There is no obligation to cancel personal data when it refers to: parties to a commercial, mercantile, service contract or any other legal act that is necessary for its development and compliance. Must be treated by legal provision. Obstruct judicial or administrative proceedings related to tax obligations, the investigation and prosecution of crimes or the updating of administrative sanctions. Are necessary to comply with an obligation legally acquired by the holder.

VI. Use of Cookies
In our Internet portal we may use "cookies", "web beacons" and/or similar technological elements, to obtain information, such as the following:

  1. your type of browser and operating system;
  2. Internet pages you visit;
  3. links you follow;
  4. IP address;
  5. sites you visited before entering our site;
  6. user recognition;
  7. detect highlighted information; and
  8. measure some traffic parameters

The "help" button on the toolbar of most browsers will tell you how to prevent accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies.

There are several sites on the Grupo RosaNegra website that may connect to other websites that do not operate under the privacy policies of Grupo RosaNegra, in this case the privacy practices as well as this Notice are no longer valid. We invite users to review the privacy policies as well as the corresponding Notice of each site before disclosing any personally identifiable information.

VII. How can you know about changes to this Privacy Notice?
This Privacy Notice may be modified, changed or updated as a result of new legal requirements; our own needs for the products or Services we offer; our privacy practices or changes in our business model; or for other reasons.

We reserve the right to change this Privacy Notice at any time at the discretion of its management. The last update in Privacy Policies, as well as any change in the Privacy Notice, may be consulted at the address of the Company mentioned at the beginning of this Privacy Notice, or in the cashier or reception area of any of our establishments, without it being necessary to communicate such modification to you individually.

VIII. Acceptance of terms.
You represent that the Personal Data provided by Grupo RosaNegra has been obtained in a free, informed, voluntary and unequivocal manner in legal terms and this Notice, therefore this Privacy Statement is subject to the Terms of Service mentioned above.

If the Data Subject provides his/her Personal Data, it means that he/she has read, understood and accepted the above terms.

For the above, I give my consent to Grupo RosaNegra so that my Personal Data will be treated in accordance with the terms and conditions informed in this Privacy Notice.